This Privacy Policy explains how personal data of users of cars4rent.md (the “Website”) is collected, used, stored and protected.
The data controller is S.R.L. “CARS4RENT”, IDNO 1012600016807, registered address: MD-2001, Chișinău municipality, Centru sector, 4a Camenița Street, Republic of Moldova (“Cars4Rent”, “we”, “us”).
Personal data is processed in accordance with the applicable personal data protection legislation of the Republic of Moldova, including Law No. 195/2024 on Personal Data Protection and, where applicable, the EU General Data Protection Regulation (GDPR — Regulation (EU) 2016/679).
This Policy applies to data provided when registering, signing in, booking a vehicle, contacting Cars4Rent, submitting reviews and using other Website functions, as well as certain technical data that may be processed automatically when visiting the Website.
For privacy-related questions, please contact wwwcars4rentmoldova@gmail.com.
Depending on how the Website and our services are used, we may process:
first and last name;
telephone number;
email address;
password and account information;
information received through Google or Facebook authentication within the permissions granted by the user;
age;
selected vehicle;
rental dates and rental period;
booking information;
preferred communication method;
messages and enquiries;
review information;
booking and interaction history;
other information voluntarily provided by the user.
When entering into a rental agreement or collecting a vehicle, we may also process:
identity document information;
driving licence information;
information required to verify age and driving experience.
When the Website is visited, certain technical information may be processed automatically, including:
IP address;
browser type;
operating system;
device type;
date and time of access;
pages and vehicles viewed;
referral source;
actions performed on the Website;
advertising and analytics identifiers;
cookies and similar technologies.
Personal data may be processed for:
account registration and management;
authentication, including through Google or Facebook;
processing vehicle rental enquiries;
vehicle bookings;
checking eligibility for rental;
communicating with customers;
agreeing rental dates, prices and terms;
entering into and performing rental agreements;
verifying required documents;
vehicle handover and return;
processing payments and deposits;
providing customer discounts;
handling enquiries and reviews;
customer support;
complying with accounting, tax and legal requirements;
fraud and abuse prevention;
Website security;
traffic and user behaviour analytics;
advertising effectiveness measurement;
advertising and campaign optimisation;
improving the Website and our services.
Depending on the purpose, processing may be based on:
the user's consent;
steps taken at the user's request before entering into a contract;
performance of a rental agreement or another contract;
compliance with legal obligations of S.R.L. “CARS4RENT”;
Cars4Rent's legitimate interests, including security, fraud prevention, customer service and service improvement;
user consent to optional analytics and advertising technologies where required by law.
Consent may be withdrawn at any time.
The Website allows users to create an account.
Registration may require:
first and last name;
email address;
telephone number;
password.
This information is used for account creation and management, identification, password recovery, bookings and access to functions and discounts available to registered customers.
Users are responsible for keeping their account credentials confidential.
Users may register or sign in through a Google or Facebook account.
The selected provider may share certain information with Cars4Rent according to the permissions granted by the user.
This may include:
name;
email address;
account identifier;
other basic profile information authorised by the user.
Cars4Rent does not receive the user's Google or Facebook password.
Google and Meta process information independently in accordance with their own privacy policies.
Users may manage or revoke permissions through their Google or Facebook account settings.
When a rental enquiry or booking is submitted, we may process:
name;
telephone number;
age;
selected vehicle;
rental dates;
preferred communication method;
other voluntarily provided information.
The Website allows users to request contact by telephone or through Viber, WhatsApp or Telegram.
The information is used to check vehicle availability, contact the customer and arrange the rental.
Cars4Rent's rental conditions require customers to provide an identity document and driving licence.
Information from these documents may be processed to:
identify the customer;
verify age;
verify required driving experience;
prepare and conclude the rental agreement;
comply with legal obligations;
protect the legitimate interests of the parties.
Document information is not intended to be used for purposes incompatible with those described above.
If a user chooses to communicate through Viber, WhatsApp or Telegram, the provider of the selected platform may also process personal data under its own privacy policy.
This may include the user's telephone number, profile name, messages and other information voluntarily transmitted through the service.
These platforms are third-party services outside Cars4Rent's direct control.
According to Cars4Rent's rental conditions, payments may be made in cash, by bank transfer or by money transfer from abroad.
Cars4Rent may process:
rental amount;
payment method;
payment status;
deposit information;
information required for accounting and taxation.
Where bank or money transfers are used, relevant information may also be processed by the applicable bank or financial service provider.
The Website allows users to submit reviews regarding Cars4Rent's services.
We may process the user's name, telephone number, rating and review content.
Where an anonymous review option is available, the user may choose it.
Reviews are used to assess service quality, process feedback and improve our services.
The Website uses Google Analytics to analyse Website traffic and user interaction.
Google Analytics may process:
IP address;
device and browser information;
pages visited;
referral source;
Website actions;
duration and nature of interaction;
technical and analytics identifiers.
This information is used to analyse Website performance and improve the user experience.
Google Analytics may use cookies and similar technologies.
The Website uses Yandex Metrica to analyse Website traffic and usage.
The service may process technical and analytical information, including:
IP address;
device and browser information;
pages visited;
referral source;
interactions with the Website;
cookies and technical identifiers.
The information is used for Website analysis, understanding visitor behaviour and improving the Website.
Yandex processes information according to its own terms and privacy policy.
The Website uses Meta Pixel (Facebook Pixel).
Meta Pixel may be used to:
measure advertising effectiveness;
analyse actions after interaction with advertisements;
generate statistics;
create and manage advertising audiences;
deliver more relevant advertising;
optimise advertising campaigns.
Meta Pixel may process technical identifiers, IP addresses, device and browser information, pages visited, actions taken on the Website and advertising interactions.
Meta processes such data according to its own privacy rules and policies.
The Website uses Google reCAPTCHA to protect forms against spam, automated requests and abuse.
The service may process IP addresses, device and browser information, cookies and interaction characteristics to determine whether an action is performed by a person or an automated system.
Google processes this information in accordance with its own terms and privacy policy.
The Website may use:
strictly necessary cookies;
functional cookies;
analytics cookies;
advertising cookies.
Necessary cookies support core Website functions, including authentication and booking.
Analytics cookies may be used by Google Analytics and Yandex Metrica.
Advertising technologies may be used by Meta Pixel to measure and optimise advertising.
Optional analytics and advertising cookies are used subject to applicable legal requirements and the user's choices.
Users may also restrict or delete cookies through their browser settings.
S.R.L. “CARS4RENT” does not sell users' personal data.
Depending on the service, information may be shared with:
banks and financial service providers;
Google;
Meta;
Yandex;
Viber;
WhatsApp;
Telegram;
hosting and technical service providers;
accounting, legal and other professional service providers;
insurers and other parties where necessary for contract performance;
public authorities where disclosure is required by law.
Only information necessary for the relevant purpose is shared.
The use of Google, Meta, Yandex, Viber, WhatsApp, Telegram and other international services may involve processing or transferring personal data outside the Republic of Moldova.
Where such processing constitutes an international transfer, it is carried out in accordance with applicable data protection law and the required safeguards.
Personal data is retained only for as long as necessary for the relevant purposes unless a longer retention period is required by law.
Account data may be retained while the account is active and for an appropriate period afterwards.
Booking, rental agreement, payment and deposit information may be retained as required for contractual, accounting, tax and legal obligations.
Identity and driving licence information is retained only for as long as required for the relevant purpose and applicable obligations.
Enquiries and reviews may be retained until they have been processed and for an appropriate period afterwards.
Analytics and advertising data retention may depend on the settings of the relevant third-party services.
Subject to applicable law, users have the right to:
receive information about personal data processing;
access their personal data;
request correction;
request deletion where legally applicable;
request restriction of processing;
object to processing;
exercise the right to data portability where applicable;
withdraw consent;
object to direct marketing;
exercise rights relating to automated decision-making where applicable;
lodge a complaint with a competent supervisory authority.
Requests may be submitted to wwwcars4rentmoldova@gmail.com.
Users may also lodge a complaint with the National Center for Personal Data Protection of the Republic of Moldova (CNPDCP).
Cars4Rent applies reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, loss, disclosure or destruction.
Access to data is limited according to the need to perform relevant functions.
However, no method of electronic transmission or storage can guarantee absolute security.
Cars4Rent may update this Policy when legislation, Website functionality, third-party services or data processing practices change.
The current version will be published on the Website.
S.R.L. “CARS4RENT”
IDNO: 1012600016807
Registered address: MD-2001, Chișinău municipality, Centru sector, 4a Camenița Street, Republic of Moldova
Physical address: 11 Ciuflea Street, Chișinău, MD-2001, Republic of Moldova
Phone: +373 79 999 289
Phone: +373 60 879 997
Email: wwwcars4rentmoldova@gmail.com
Website: cars4rent.md
Last updated: 5 September 2026.